Refund Policy

We get it, not everything works out as we want it to. We are sorry to bring you a poor shopping experience, but we will try our best to make up for it and give you corresponding compensation.

Refund Commitment

If you find that the clothes you received have serious quality problems or color difference problems (see the table below for details), we will provide a 30-day unconditional full refund service.

30 Days After-sales Policy

If the product you received has serious quality problems, we will provide you with a 30 Days After-sales policy as detailed below.

Time Limits	Within 30 days from receipt
Quality Issues	Clothing holes,Stains,Button or zipper sewing problems,Attachment missing,etc.
Other problems	Severe color difference,Serious discrepancy between the real object and the picture,Inconsistent sleeve length,etc.
Expenses to Bear	We take full responsibility, including the product amount you pay and logistics costs (all costs you pay)
Refund	The refund amount will include the amount paid by you after any discount was applied to the returned item(s) plus any original shipping charge paid by you.

How To Refund

A.Please contact our online customer service or service mailbox after receiving the goods, and provide your order number and pictures of the actual product.

B.We will check the physical pictures and other certificates you provided within 24 hours, and give you a full refund after confirmation.

Where Is My Refund

A.We will generally refund to the original account from which you made the payment.At the same time, we will remind you via email.

PayPal account refunds: Between 48 hours

Credit card refunds: Between 24 hours

B.For some debit and credit card refunds to the original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

We attach great importance to your shopping rights.If you still need help, please feel free to contact us via hi@alovha.com